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©Copyright 2007-2008
Boodles of Baskets
9705 Menard Street
Windsor, Ontario
N8P 1G6
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| boodlesofcookies.com is under the
umbrella of our parent company Boodles of Baskets. Boodles of
Baskets has been a leader in the gift industry since it was
established in 1995. Our customers come to us from around the
world and trust us for all of their gift giving needs. It is our
pleasure to serve you. |
| Our Promise |
| At boodlesofcookies.com, your
satisfaction is our top priority. If for any reason during the
ordering, shipping or receiving of our cookies, you are not completely
satisfied, please do not hesitate to contact us at once. |
| Privacy Policy |
Personal Information
The information you provide to boodlesofcookies.com is stored,
offline, and secured by our head office Boodles of Baskets. Under no
circumstances do we sell, rent or otherwise disclose ANY personal
information provided to us, by you, EVER.
Your Credit Card
All credit card transactions are processed offline. Your
information is gathered through Mal's E-Commerce, a leading shopping
cart server, and is gathered using the strictest 128-bit encryption
methods. Once your information is received through their secure
server, we delete it off their servers. Your receipt will have the
name of our head office Boodles of Baskets on it. |
| Order Processing |
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Orders to Ontario and Quebec are shipped Monday to Thursday (Business
Days Only) to prevent cookies sitting in a shipping facility over the
weekend.
Orders to all other
provinces are shipped Monday to Wednesday (Business Days Only) to
prevent cookies sitting in a shipping facility over the weekend.
Processing times are as follows:
ONTARIO/QUEBEC
Orders received by 9pm EST Monday-Wednesday (Business Days Only) are
processed and shipped the next day.
Orders received after 9pm Wednesday will be processed and shipped on
Monday (business days only)
Christmas orders may require 1-2 extra processing days depending on
volume.
ALL OTHER PROVINCES
Orders received by 9pm EST Monday and Tuesday (Business Days Only) are
processed and shipped the next day.
Orders received after 9pm Tuesday will be processed and shipped on
Monday (business days only)
Christmas orders may require 1-2 extra processing days depending on
volume.
Orders are shipped to arrive within 1-2 business
days. Shipping times vary based on destination, please see our order
page for specific timing. |
| Taxes |
| Taxes are calculated based on where
the cookies are being delivered not based on where the sender lives.
If the correct province/state is not chosen during the order process
and/or incorrect taxes are applied we will make the necessary
corrections on your behalf and charge your credit card accordingly. |
| Shipping Fees and
Policies |
Shipping Fees-Cookies
Each tin is shipped in its own shipping box and therefore shipping
fees apply to each item, regardless of whether it is being shipped to
the same address or not.
Delivery
Our shipping is done via CANPAR. Deliveries are made between 9 and
6 EST Monday to Friday. CANPAR does not allow time specific
deliveries for either ground or SELECT shipments (eg. by 1pm). CANPAR
does not phone to arrange deliveries for either ground or SELECT
shipments. Delivery times (eg. 1 day) are estimates and are not
guaranteed, unless SELECT shipping is chosen. SELECT service does not
apply between December 19 and January 1. Shipment times reflect
business days. Shipping to remote locations in Canada, may require
more time and an increase in shipping costs. We will not be held
responsible for delays due to weather or other acts of God.
Hospital/Retirement/Colleges/and the like-boodlesofcookies.com
will not be held responsible for cookies that have been delivered to
shipping and receiving, but not forwarded to the
patient/student/recipient by the accepting facility.
Non Delivery/Re-Delivery
If a recipient is not home when the cookies are delivered, and it
is a house or business, a note will be left on the door instructing
the recipient to either call the number provided to arrange for
delivery or to sign the note with instructions on where to leave the
cookies for a re-delivery attempt the following business day. Due to
their nature, no such notice will be left at apartments or office
buildings. After two attempts, the cookies will be returned to us.
Incorrect Address
Due to their perishable nature it is imperative that we are
provided with a correct address. If an address change request is
made while the package is on route, an additional shipping fee of
$5.00 will apply. It is the customer's responsibility
to provide us with a complete and correct address. Please check your
addresses carefully! (Including a daytime phone number where the
recipient can be reached is highly recommended.) boodlesofcookies.com/Boodles
of Baskets will not be held responsible for returns due to an
incorrect address. No refund will be given.
NSR (No Signature Required)
We will, if requested by you, leave the cookies (enclosed in a
shipping box) on the porch or by the back door with a "NO SIGNATURE
REQUIRED" sticker. However, we assume no responsibility for the
package against theft, weather, or any other occurrence, once the
package has been left in the requested location.
Delivery Tracking- As long as you provide us
with a valid email address, you will receive a tracking number for
your cookies. Please go to
www.canpar.com and enter this number to track your order.
boodlesofcookies.com can track your order for you for a $5 tracking
fee per item. |
| Return Policy |
| Due to the perishable nature of the
cookies, please ensure that someone will be available to receive your
cookie delivery on the delivery date. We cannot be responsible for
cookies that are damaged or spoiled due to any delivery issues.
All damaged shipments must be reported within 5
business days. We will make every effort to replace damaged items
within this time, however we cannot be responsible for damage not
reported within this time frame. Please keep all damaged merchandise
and packaging as it may be requested by the carrier.
Any goods returned to boodlesofcookies.com/Boodles
of Baskets without prior authorization will not be refunded. The
shipping costs of unauthorized returns will not be refunded.
All orders cancelled after the credit card has been
processed are subject to a $5.00 cancellation fee.
We reserve the right to change,
amend, update or cancel this policy at anytime without notice.
All orders are subject to our
approval. |
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